Where possible we try to delivery goods ourselves by truck as this way we can guarantee our products arrive in tip top condition.
Overnight, before noon & before 10.30am carrier services are also available. Please ensure that you specify if a timed delivery is required at the time of ordering. As you would expect, these options will incur additional charges.
Delivery charges vary depending on the dead weight of boxed & palletised items, or the volumetric weight of large diameter tube items. Although large diameter tubes are quite light, they are considered “ugly freight” by most carrier service providers and attract high delivery charges. Hence we try to deliver these goods ourselves where possible.
Any products sent via carrier service are given extra packing to protect them.
For long bendy items, we may ask if we can cut the item in half to make carriage safer. Alternatively if the item cannot be cut, we will advise if a packing strut should be used.
Palletised items over 2 metres attract an oversize goods charge of �50 with most carriers and so we try to deliver full panels of sheets and blocks ourselves when ever possible.
Goods delivered by carrier to private residences attract a �10 surcharge fee with most carriers. This is because the carriers regularly find people are out and they have to re-deliver at a later date or time.
Where possible, we would advise you to specify a work address for delivery to avoid this charge and to ensure that people are around to sign for the parcels.
We always insist our customers check all deliveries before signing for them.
If goods are found to be damaged at a later time, we are unable to claim for damages from the carriers unless the items were signed for as “Damaged” on the POD.
Our truck can deliver full size 3m x 2m panels without any problems, but please advise us if you have no fork lift facilities for unloading, or if you have any access problems.
Where possible, we try to avoid dispatching tubes via carriers on a Friday as they often get damaged over the weekend. However we will send them if you inform us you are happy for us to do this.
We can deliver items direct to your customer if requested; we just need you to inform your customer that items must be checked on arrival before goods are signed for.
For full details of our carriage terms click here. Carriage Terms Link
In some instances, there may still be a packing charge, depending on how you will be collecting.
For example, if you are collecting in your own vehicle and do not require any packaging at all, there will be no charge. However if you are sending a carrier to collect on your behalf, the items will still need to be packed/palletised or protected and so a packaging charge will apply.